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Terms & Conditions


By using the Ticketmaster website you agree to be bound by the following Terms and Conditions.


Company's legal entity name

Ticketmaster Hellas S.A.


Commercial Agent Status

Our products and services - inline to the Company’s ISO 9001: 2015 Quality System principles and in accordance with the customers’ requirements and satisfaction – are: Ticketing Services, Ticket Software Development, Technical Support and Trading. Specifically, are platform is able to create sales and complete transactions for ticket sales regarding upcoming live events.


A description of the product or service that we sell.


We sell Tickets and associated products and services on behalf of event organisers, promoters, venues, producers, artists/performers, agents, teams, record labels and other persons involved in the organisation of events (“Event Partner(s)”). 


General Terms


 We sell Tickets and associated products and services on behalf of Event Partners. Please note that we are not responsible for organising or delivering the events themselves. We operate and act on behalf of only the sellers for ticketing purposes.


Any purchase from us forms a legally binding contract that is subject to: (i) these Terms & Conditions; (ii) any special terms and conditions stated to be applicable to an Item and/or event; (iii) other terms and conditions of the Event Partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry). You should read these Terms & Conditions carefully before you make a purchase. Ultimately You contract with the provider of the service/product and not with us.


An explanation of how payments happen


For any Product or Service purchased through our website or call centre, Ticketmaster accepts credit/debit cards. The credit/debit card’s charge is completed only after the user has filled in the card details and the transaction is completed successfully. In case of charging failure, the order is instantly cancelled. The payment includes the face value or the ticket as well as the service fee Ticketmaster applies.

The Ticketmaster website has taken all necessary safety measures to secure the transactions made using a credit card. In case of charging failure, the order is instantly cancelled.


Delivery information


Once the payment is completed, the purchaser receives an email confirmation regarding their order with the receipt of the fee that was paid. The delivery method of the ticket depends on the options the event organizer would like to provide. The delivery options are:

  • Thermal ticket – The purchaser should pick the ticket up from a distribution point specified by earlier steps of the customer journey. Tickets may be picked up at designated distribution points or at the venue’s box offices. While picking up your tickets you should always keep your Identification ID, passport, driver license, etc. We strongly recommend to be present at these points at least 30' prior to the start of the performance.
  • Print at Home Ticket – Digital Ticket in pdf format attached in the confirmation email that can be printed at home. It can also be saved as a pdf file or on the Apple/Android Wallet. The purchaser can then use their phone as their ticket.


The refund and cancellation policy


After a transaction is completed no refund or ticket change is accepted. In addition, Ticketmaster cannot replace tickets that have been lost, stolen or destroyed. In case of cancellation of an event, or performance we cannot refund the extra fee amounts.

In the event of approving the cancellation of a transaction, only the face value of the ticket is refundable, not the extra charges (i.e. processing fee).

Refunds are provided to customers by the event organizer. Only exception is when the event organizer states from the beginning that no ticket cancellations are accepted. In the event of approving the cancellation of a transaction, only the face value of the ticket is refundable, not the extra charges (i.e. processing fee).
Note: The event organiser takes responsibility of the refunds. It is not in our policy to give refunds. The organiser has the right to decide when and through which ways the ticket purchaser will get a refund eg in a distribution point for specific hours, via their bank account etc TM does not take responsibility of the organizer's refund policy.


Mention of third parties involved in providing the service or product.


Third Parties involved in providing the services could be considered the Event Organizers who are responsible for creating the event that purchasers are paying to see live. The Ticketmaster platform is an in-house product and transactions are completed by our Payment Gateway Provider.


Mention of relevant governing law | PERSONAL DATA PROTECTION


All personal data used during a transaction in our website are being protected by the above terms, the Greek Law (Law 2472 / 1997, Law 207 / 1998, Law 79 / 2000 and article 8 - Law 2819 / 2000), as well as the European Law (Directive 95 / 46 / EC, Directive 97 / 66 / EC).




Illegal and /or unauthorised use of Ticketmaster website, including but not restricted to the unauthorised sale of tickets, as well as of any tool of the web environment in question, will be investigated and followed by every legal means that Ticketmaster possesses.




The Ticketmaster website has built the most contemporary and recognised security methods in terms of money transactions and data protection, while it ensures a constant service provision. More specifically, the Information Technology that the Ticketmaster website is using includes:

 - Secure Sockets Layer (SSL) technology for managing the security of data transmission within our database

 - Firewalls, for the protection of stored personal data

 - The use of state-of-the-art technologies for the impeccable functioning and availability of our website. All transactions made through www.ticketmaster.grare governed by the International and European Purchase Policy along with the Consumer Data Protection laws (Law 2251/1994), which refer to matters such as remote sales

 - Use of One-Click-Pay (tokkenization service)




To read our ticket terms please click TICKET TERMS


The above terms refer only to those tickets you have purchased via the official Ticketmaster ticket points and you may find them written on these tickets. Tickets that are available in other sales channels (either th eorganisers' or third parties) may have different tickets terms. It is your responsibility to read in advance and before buying the ticket terms, as Ticketmaster has no responsibility for tickets purchased from any other (physical or electronic) sales channel that does not belong to its official network, and it is likely that tickets will be provided with no guarantee of correctness and accuracy. Read also paragraph on "Responsibility Boundaries" below.





The goal of Ticketmaster is to make your purchase experience easy, quick and effective. The following purchase policies are designed to ensure you understand the purchase process through www.ticketmaster.gr as well as your obligations and rights.  Please contact us in case of any questions or queries. This Purchase Policy is subject to and incorporates by reference the Terms of Use. Each ticket that you purchase is a license to attend a particular event and is subject to the additional terms set forth on that ticket.

The Ticketmaster website has taken all necessary safety measures to secure the transactions made using a credit card. In case of charging failure, the order is instantly cancelled.




If the amount you have paid for a ticket is incorrect, regardless the reason (for example, false statement of personal data, misunderstanding information or temporary malfunction of our website) Ticketmaster holds the right to cancel your ticket(s) and refund the amount you have paid.




In case you do not receive a confirmation message through a confirmation page after submitting your personal data and completing the payment, or in case of service interruption, or if it appears an error message, it is your responsibility to contact Ticketmaster and be informed whether your transaction has been successfully completed or not. Ticketmaster will not become responsible for monetary or other loss in case you have assumed that your order was not placed since you did not receive a confirmation of any kind.




Ticketmaster will not be liable for plausible damages resulted from misdelivered /undelivered orders; in any case, Ticketmaster will inform its website users whether there is any availability or not. Nonetheless, Ticketmaster will not be held responsible for possible system unavailability nor can guarantee a constant, accurate and without mistakes service provision.

Official ticket points for all events appearing on our website are those listed on the relevant event information. Therefore, Ticketmaster brings no responsibility for tickets that were purchased through third sales channels, which do not belong to its official network, and thus hold no guarantee and/or reliability.

Purchasing tickets from an unauthorised ticket seller means that we cannot refund you if an event is cancelled, and we cannot inform you of important changes or event information.





Office Telephone / Administrative Issues

(+30) 210 89 38 010

Monday - Friday 10:00 - 17:00

Call Center & Event Information

(+30) 211 19 81 535 

Daily & Weekend 10: 00-21: 00

(Hours and operating days may be modified on public holidays)

Help Center: https://help.ticketmaster.gr


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